Check-in in person
Check-in in person
Check-in will be in person and one of us will be there at the agreed time to welcome you and show you around.
If you’re going to be late, please let us know because we can’t wait for hours. We consider 1 hour’s wait to be reasonable, more than that we charge €10 per hour of delay.
Check-in times
Check-in time is from 17:00 unless another time has been agreed with us.
If previous guests leave by 11:00, we need a few hours to prepare the flat and we may have several to prepare on the same day.
Early check-ins
Whenever possible, we try to make it easier for you to check in if you arrive in Lisbon early, but this availability can only be confirmed the day before your arrival, as the flat may have been occupied the night before and won’t be free until 11:00.
As we need a few hours to prepare it and there may be other flats leaving at the same time, we can’t guarantee in advance that we’ll have it ready earlier.
Please contact us the day before your arrival to see what can be done.
If early check-in is possible, the prices are as follows:
- Reservations for up to 4 people
- between 14:00 and 17:00: Free of charge
- between 10:00 and 14:00: 50€
- between 07:00 and 14:00: 75€
- Bookings for up to 7 people
- between 14:00 and 17:00: Free of charge
- between 10:00 and 14:00: 75€
- between 07:00 and 14:00: €100
- Bookings for up to 10 people
- between 14:00 and 17:00: Free of charge
- between 10:00 and 14:00: 100€
- between 07:00 and 14:00: 150€
Luggage storage
In cases where guests arrive early and/or early check-ins are not possible, we have a luggage collection and storage service through a partner, LUGGit, which collects your luggage from the airport and delivers it to the flat at the time of your choice.
The price is the same as luggage storage in the city and it’s much more convenient. You can book it here with a 5€ discount: